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FAQ

 

What are your hours?
You can use our website for ordering 24/7. Our brick and mortar hours are Monday through Friday 9am to 6pm and Saturday 10 to 5.
 

 

Ordering

How to get started ordering
Click on the service you want. Upload your image and follow the instructions for size, quantities, and options. Your order will be put in a shopping cart. We will ask for all necessary shipping and billing information when you place your order.
 
Payment
We have made it easy to make payment with a credit card using our secure online system. For those of you who would like to pay by check, give us a call and we can work with you.
 
Reorder
When you place a reorder, please login and follow the instructions. You will have a user name and password from your previous orders.
 
Mailing or shipping orders to us
We welcome orders sent to us via mail or other shipping means. In some cases where film is involved, your order has to be sent in to us. Check the information we have provided for shipping us film to process and film that requires printing and or scanning. We have provided an Information link under each service on our website giving you some helpful tips about shipping.
 
Photographic Works
3550 E. Grant Road
Tucson, AZ 85716
 
Estimated production times
Each of our services require different amounts of time to complete. In general, our Frontier Print Services take 2-3 days. Our more custom services like Metal, Giclee Prints, Acrylic and prints on wood are in production 5-6 days. We are a custom lab and as such we carefully complete each order. If you are in need of exact turn-around time or need to something rush, please contact us and we can accommodate you.
 

 
What types of file formats do you work with?
The suggested file format we print from is either TIFF or JPEG. If you are ordering Frontier prints, they must be either JPEG or TIFF. With our custom services we can print from many different file formats, including PDF, PNG, and most RAW. If you provide a RAW file including DNG, NEF, EXR, CRW or CR we will make print decisions for you and convert your file. There are advantages and disadvantages to different file formats. We suggest sticking with TIFF or JPEG when possible.
 
What color space should I save my work in?
In most situations we suggest using Adobe RGB, but we can work in other color spaces. Please contact us with any questions.
 
File size and resolution - what’s best?
Our suggestion is to size your file at 300 DPI at your final print size. Your file size can be bigger, just keep in mind that “bigger” should be reasonable. In most cases extremely large files may be unnecessary. If you have any doubt, it is best that you send us the native file from your camera. We will then size it accordingly, based on what you are ordering - less worry for you.
 
We work with many phone images where file size may be small. We make great prints from phone files. Our online upload system takes into account smaller files. When you upload your image, any print size choices will gray when your file is too small. If you desire a larger print that really pushes your file size, contact us and we can make suggestions. If for any reason you’ve uploaded a file that we feel is not going to make a quality print we will contact you.
 
Color management
Color managed workflow is what we live and breath. All of our papers, metals, and wood have custom profiles that we have carefully created and maintain. This is all part of having accurate and repeatable color.
 
What are print for best or no adjustment options?
We are printmakers, and as such we have a wealth of experience to determine color, density, and contrast of your image. We will make file adjustments to bring out highlight and shadow detail in your image when you order one of our custom services. For many people this is just what they want our - print for best option. A sort of “leave it up to us” choice. We have many photographers who have adjusted their image and it is just how they want it, and so for them, we offer a no adjustment option. You are in control of color, contrast and the final look of your image.
 
Cropping or full frame - please explain
If you photographed in a square format and you want a square image such as an 8”x 8,” then of course no cropping is necessary. If you shot square, but now want an 8”x10” print, cropping is going to happen. Our online ordering makes this simple. Depending on your image and the print size you select, you will be able to choose the crop. Full frame means we print everything in your image and depending on the print size you choose there may or may not be additional border. With some of our services we may need to cut 1/16 of an inch to accommodate printing or mounting
variations.
 
My file size is over 100mb, how do I send them to you?
Our online service is able to handle files that you upload to us up to 100 mb. If you have a file that is larger than 100mb than, we will have you use our Dropbox account. Please click here to follow the instructions.
 
My connection is slow and it’s taking forever to upload images to you - help. We have a Dropbox account that should make it easier. Please click here to follow the instructions. If for whatever reason things are still too slow, we many ask you to burn your files to a CD or jump drive and ship it to us.
 
How do I ship you my film to get it processed?
We have created a guide for the best way to ship your film and label it for processing, including a mailer and order forms.
 
Tips and suggestions for shipping us film

 

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